01 PROFESSIONAL
RESEARCH AND DESIGN DISCIPLINES
USER RESEARCH
EVANGELIZATION OF DESIGN
CUSTOMER PARTNERSHIPS
INFORMATION ARCHITECTURE
DESIGN THINKING
HUMAN FACTORS
INTERACTION DESIGN
PROJECT MANAGEMENT
COMPETITIVE ANALYSIS
Arno Huang, CPE
USER EXPERIENCE RESEARCH & DESIGN LEADER
I'M A USER EXPERIENCE LEADER WITH EXPERTISE IN COMPUTER SOFTWARE, HARDWARE AND WEB USER INTERFACE RESEARCH AND DESIGN. I AM A BOARD CERTIFIED PROFESSIONAL ERGONOMIST WHO HAS CREATED AWARD WINNING DESIGNS RESULTING IN IMPROVED CUSTOMER SATISFACTION, DECREASED TIME TO COMPLETE TASKS AND INCREASED SALES.
02 Experience
2019-2020
Nielsen
User Experience Research Lead
UX Research Manager for Nieslen Connect Platform that provides data and insights for retailers and manufacturers. Responsible for management of primary and secondary user research for new user experiences.
2013-2015
IBM Analytics
User Experience Architect
Designer and User Research Lead for IBM dashDB data warehousing and analytics managed cloud solution. Responsible for design, plan, execution and reporting of customer feedback.
2007-2012
IBM Software Group
User Experience Architect
UX Lead for IBM DB2 for z/OS, a product used by 59 of the world's top 59 banks and many Fortune 500 companies. Responsible for UX plans, UX designs, project management, usability metrics for releases, competitive analysis and research.
2003-2006
IBM Information Management
UCD Human Factors, Expert
Design lead responsible for improving customer installation experience across all IBM database products. Responsible for analysis of competitors, creation and driving plans for product improvement.
2001-2003
Rational Software
Senior Information Architect
One of the founding members of the Rational Software User Experience department. Responsible for design and evaluation of products for software architects, developers and testers.
2000
Geocast Network Systems
Senior UX Engineer
User Experience Lead for Kleiner-Perkins backed start-up that developed innovative technology to distribute personalized news and entertainment via wireless digital television broadcast.
2015-2016
Centro
Lead User Experience Researcher
UX Research Lead for Digital Media Advertising software. Responsible for design, plan, execution of user research, product improvements based upon findings and mentoring of design team members.
2017-2019
Zoro, a subsidiary of Grainger
Senior User Experience ArchitectUX Designer and Research Lead for a rapidly growing ecommerce company serving individuals and businesses of all sizes. Led UX research and design for customers to discover, browse, search and filter products on Zoro.com.
